Two paths, the same result: the account closed for good, with a period to change your mind.
In the app
Settings → Your profile → Delete my account. The app asks for confirmation and states the deadline: you have 30 days to change your mind, and within that period you only need to sign in again and cancel the request.
If you have more than one account on the same e-mail, you can close only this one or all of them, on the same screen.
Without the app
If you have already uninstalled the app, write to suporte@socialcoffee.com.br from the account's e-mail address, with the subject "Delete account" and your handle. We reply confirming the request, and the same 30-day period runs from there.
Request by e-mailWhat happens next
- After the 30 days, your content leaves the app and stays for up to 90 days in separate storage, inaccessible to other people, before being deleted for good.
- After that the account cannot be recovered by anyone, including us. Only a minimal record remains — identifier, the handle that existed, dates, accepted terms versions, and report and moderation history — without your content.
- Your handle becomes available to someone else.
- Access logs are kept for six months, as the Brazilian Internet Civil Framework requires.
Deactivating is something else
Deactivating is reversible: your profile, posts and stories disappear for everyone and come back intact when you sign in again. It lives in Settings → Your profile → Deactivate my account.
The details are in the privacy policy.